13–21%
Estimated nursing time potentially addressable through technology and workflow improvement.
Deloitte Insights, 2024Alicia K. HopkinsHealthcare Capacity & OperationsCalculate My Capacity
For Healthcare Leaders
Are You Paying Nursing Rates for Work That Doesn’t Need a Nurse?
Referrals. Records. Callbacks. Authorizations. Task queues.
Find out how much licensed clinical time may be tied up in work that doesn’t consistently require nursing judgment.
Free 3-minute Clinical Capacity Scorecard. Immediate preliminary result. No sales call required.
Your Nurses Didn’t Become Nurses to Become the Default Owner of Every Unfinished Workflow.
They follow up because the patient needs an answer.
They chase the referral because somebody has to.
They finish the inbox because leaving it creates another problem.
Over time, work that was never designed as nursing work can quietly become part of nursing’s workload.
And this isn’t anecdotal.
74%
Share of surveyed nurses reporting increased health-insurer administrative burden.
American Hospital Association / Morning Consult, 2023These findings describe the settings studied and do not automatically apply to every medical practice.
Leadership can see staffing levels.
It’s harder to see all the work quietly accumulating around clinical roles.
Same Pressure. Different Problem.
An Overloaded Nursing Team Can Point to Two Very Different Problems.
01
True Nursing Gap
Work genuinely requiring additional licensed clinical capacity.
02
Work-Ownership Gap
Licensed professionals spending time on work that may not require nursing judgment.
The symptoms can look identical. The solution shouldn’t.
Free Clinical Capacity Scorecard
In 3 Minutes, See What the Pressure May Be Costing in Clinical Time.
Estimated Clinical Hours at Risk
A preliminary weekly range.
Primary Capacity Leaks
The workflows consuming the most addressable clinical time.
Capacity Pressure
A directional view of workload strain.
Preliminary Signal
Nursing Capacity, Operational Capacity, or Combined Capacity.
Immediate personalized preliminary result.
Our Methodology
We Start With the Work — Not the Staffing Request.
- 01
Identify
Where is clinical time going?
- 02
Reallocate
What truly requires clinical judgment?
- 03
Recover
What capacity can actually be returned?
A Note from Alicia
Nurses Become the Safety Net for Work the System Hasn’t Clearly Assigned.
I’m a nurse. I know what happens when something needs to get done: nurses pick it up.
A callback. A referral. A missing record. An authorization.
One task at a time, it rarely looks like the problem.
Together, those tasks can quietly pull licensed attention away from the work only a nurse can do.
That doesn’t always mean you need more nurses.
Sometimes it means you need to see the work differently.
My role is to help healthcare leaders measure where clinical time is going, distinguish clinical judgment from administrative execution, and understand what should change before deciding what to add.
“The most responsible person in the workflow should not automatically become the permanent owner of every unresolved task.”
- 01
Protect Clinical Judgment
- 02
Clarify Ownership
- 03
Measure the Hours Returned
Alicia K. HopkinsBSN, RN, CM-DN, DNP CandidateHealthcare Capacity & Operations
How It Works
Start With Clarity.
- 01
Free Scorecard
Measure where capacity may be leaking.
- 02
Immediate Result
See your preliminary hours, pressure, and signal.
- 03
Optional Blueprint
Determine what should stay, move, automate, or change.
- 04
Implementation
If requested, a team member contacts you to discuss the recommended path.
Questions, Answered
Frequently Asked Questions
A few things you may want to know before you begin.
View all frequently asked questionsStill wondering where your clinical capacity is going?
Take the 3-Minute Clinical Capacity ScorecardFree. Immediate preliminary result. No sales call required.
Before You Hire Another Nurse,
Find Out What’s Pulling Nursing Time
Away From Patient Care.
Your practice may genuinely need more clinical staff.
Or part of the pressure may be coming from work that never required nursing judgment.
Find out what’s happening in your practice.
Free 3-minute Clinical Capacity Scorecard.
Immediate preliminary result.